Crafting a Career as a Community Manager in Tech
Meet Mercedes Oppon-Kusi, a trailblazer in the world of community management within the tech industry. Her journey from a background in law to her current role as a Community Manager is a testament to her adaptability and her innate talent for fostering connections.
Mercedes began her professional journey with a background in law. However, early on, she realized that her true passion lay elsewhere. Determined to explore new opportunities, she embarked on a journey of self-discovery with her law degree as her foundation.
Be able to Learn & Unlearn
Throughout her career, Mercedes has been consistently drawn to experiences that bring people together. She started building networks as a volunteer, igniting her passion for community building. This initial spark eventually blossomed into a professional path in nonprofit community management.
Creating Belonging in Digital Spaces
In her current role as a Community Manager in the tech sector, Mercedes’s primary focus is on creating a sense of belonging and designing thriving online spaces for customers. Her expertise lies in making digital communities feel like home.
Insights for Aspiring Community Managers
For those looking to follow in Mercedes’s footsteps and pursue a career in community management, she offers valuable insights:
Interest in People: Community managers should genuinely enjoy interacting with and connecting people. The heart of community management is understanding and catering to the needs of the community.
Shared Experience: Mercedes believes that shared experiences unlock the insights you need to build a strong community. Encourage discussions and engage with your community members to foster connections
Problem-Solving: A significant portion of community management involves solving challenges and unlocking opportunities within the community. Be prepared to dedicate time to this aspect of the role.
Seeing the Human Behind the Role: It’s essential to see the individuals in your community beyond their roles. Understanding their needs and motivations is crucial for effective community management.
The Keys to Success in Tech Community Management
In the fast-paced world of tech companies, Mercedes highlights three major keys to being a great Community Manager:
Curiosity About Tech: Continuously learn about the solutions your company provides for its clients. Understanding the tech landscape is vital for effective communication.
Active Listening: Being able to listen actively to the community’s needs and concerns is a fundamental skill. It’s the foundation for creating a supportive and engaging community.
Collaborative Spirit: The ability to work harmoniously with people is essential. Community managers are often the bridge between the company and its community, making collaboration a key aspect of the role.
Bonus Key: Articulating conversations effectively within a digital space ensures that the community’s voice is heard and valued.
Mercedes Oppon-Kusi’s journey from law to community management in the tech industry reflects her dedication to fostering connections and facilitating knowledge sharing. Her insights provide a valuable roadmap for aspiring community managers looking to excel in the dynamic world of tech.
